Plan your visit Faq

The Museum is open daily from 9.00 a.m. to 7.00 p.m. and is closed on Tuesdays. Last entry is 30 minutes before closing time. For any changes to opening times and the calendar of special opening and closing, extended, or reduced opening hours, please consult the Opening hours and fees page.

There are various prices for admission to the Museum: standard tickets sell at € 10.00; Fai members can purchase tickets for € 8.00; young people from 10 to 25 years pay € 7.00, while children up to 9 years of age are entitled to a free ticket. The price for elementary, middle, and high schools is € 3.50 per student. The school group rate only applies on weekdays.

 

The Sansevero Chapel Museum is located in Via F. De Sanctis, just off Piazza San Domenico Maggiore in the heart of Naples’ historical town centre. The Museum is about a minute’s walk from Via dei Tribunali (the so-called decumanus maior) and about two minutes’ walk from Via B. Croce (part of the lower decumanus, commonly known as “Spaccanapoli”). Piazza del Gesù, the monumental complex of Santa Chiara, and Via San Gregorio Armeno (“Christmas Street”), are just a few minutes’ walk from the Museum. The Sansevero Chapel Museum is in the “ZTL del Centro Antico”, the traffic-free zone of the old part of town. For information on how to reach us, please visit the Directions page.

Wheelchair users and people with reduced mobility can visit the entire nave area of the Sansevero Chapel, which houses, among other works, the Veiled Christ, and the sacristy/bookshop. Unfortunately, it is not possible to visit the Underground Chamber, as access to this space is via a narrow historical spiral staircase.

There is no fixed duration for visits, nor do we recommend any specific length of time. The time spent on visiting is entirely up to the individual and can vary from a few minutes to over an hour. In order to allow access to waiting visitors, guides accompanying large groups may be kindly requested by the assistants working in the museum to refrain from lingering at length in the museum areas.

The Sansevero Chapel Museum does not provide a guided tour service directly. An audio guide service lasting about 25 minutes is available in Italian, English, French, Spanish, and German. It can be rented at a cost of € 3.50. It is also possible to choose either the adult route or the children’s route, both available in the above-mentioned languages.

The audio guide lasts approximately 25 minutes. It takes the visitor along the entire museum route from the nave – which houses, among other works, the Veiled Christ – to the Underground Chamber, and then through to the sacristy/bookshop. The duration of the audio guide is wholly independent of the total duration of the visit: the time spent in the Museum is at the discretion of the individual visitor.

No. All visitors may choose whether to visit the Museum freely or using the audio guide.
We would also like to remind you that if you choose to rent the audio guide when booking tickets online, you need to pick them up directly at the museum upon entry.
Audio guides are not available at the ticket office.

It is not permitted to take photographs or make video recordings inside the Museum for reasons of decorum and respect for other visitors. The prohibitions put in place by the Museum all aim to ensure the best possible visitor experience for everyone.

Regretfully, this is not permitted. This regulation also extends to small animals and/or animals in pet carriers. Visitors who have an animal with them can take turns to visit the Museum. Visitors waiting outside while looking after the animal need not queue again at the entrance but may enter directly.
The only animals allowed in the Museum are guide dogs for the disabled.

To request a private visit outside opening hours, please send an email to info@museosansevero.it. The email should specify the date, time, and number of people for whom the visit is being requested. After checking availability, the applicant will receive a copy of the regulations, including the price list. Consent is expressed by adding your signature.

Groups of 10 or more must book online through the dedicated “group visits” page on our official website.
Online tickets become available two months in advance.
Group bookings can be made up to 2 days before the date of the planned visit.
The maximum group size is 30 persons per time slot.
Please note that tour guides may accompany groups of up to 30 persons in the Museum.

To request an invoice, you need to register and create an account when you book. Simply enter the buyer’s billing information.
If you make additional purchases, you just need to log in to your personal profile to see your order history, download tickets, and request an invoice.

To reserve the day and time of the visit (subject to availability), please access our platform for booking and purchasing tickets online directly from our website: Online tickets. Pay for your online purchases by Visa, Mastercard or American Express. Once online purchases have been completed, they cannot be cancelled or modified in any way. Tickets purchased online are non-refundable (Art. 59, section N, of Legislative Decree 206/2005, or “Consumer Code”).
After booking, visitors will receive an email confirming the transaction, with the pdf tickets attached.
Upon arrival at the museum, visitors must show their tickets, either printed out or on a smartphone.
The reservation is valid up to 15 minutes after the chosen time shown on the ticket. Under no circumstances will the ticket be valid for a date other than the one chosen.

All visits to the Sansevero Chapel Museum must be booked in advance. In order to safeguard the artistic heritage of the Sansevero Chapel and to make sure all visitors can enjoy a safe and pleasant visit, daily admissions to the Museum are limited.
Online tickets become available two months in advance.
Online booking is the only means of guaranteeing entry to the Museum. It also allows you to choose the desired date and time slot. Reservations are available at 30-minute intervals from 9.00am onwards.
If your preferred date or time slot are not available, please check the booking platform regularly as availability is updated daily.

Small groups of up to 9 persons can also book tickets for up to 3 days from the current date directly at the ticket office, subject to availability.
Please note that the number of daily admissions is limited and that the tickets available at the ticket office are not additional to the number of entries and time slots shown online.

Example 1:
If the 3 pm time slot is sold out on our online booking page, you will not be able to buy tickets for the 3 pm slot at the ticket office either.

Example 2:
If you see 2 tickets available for the 3 pm slot on the website, the same 2 tickets will also be on sale at the ticket office.

We therefore recommend you always book tickets online well before the planned date of your visit.

Groups of 10 or more – and school groups – must book online and will not be able to purchase tickets at the ticket office.
Groups of 10 or more may book online up to 2 days before the date of the visit; school groups may book online up to 7 days before the planned date.
We regret that bookings may not be made by telephone or email.

 

 

 

 

 

 

School groups wishing to visit the Sansevero Chapel Museum must book beforehand.
Reservations bookings become available on our website two months in advance, allowing you to choose the day and time of your visit.
School groups of up to 33 students (including pupils and accompanying teachers) can book up to 7 days before the preferred date. 
Tickets purchased online are valid for entry and must be shown directly at the entrance to the Sansevero Chapel. There is no need to go to the ticket office.
School groups gain access to the Museum by joining the “Group and school tickets” queue.

The reservation is valid up to 15 minutes after the chosen time shown on the ticket.
In the event of a delay of more than 15 minutes, access will not be guaranteed.
Under no circumstances will the ticket be valid for a date other than the one chosen.

The following payment methods are available to schools:
 bank transfer
 Visa, Mastercard, and American Express credit card circuits.
Once the order has been placed, bookings cannot be cancelled or modified in any way. Neither tickets purchased online nor booking fees are refundable (under letter n of Art. 59 of Legislative Decree 206/2005, the so-called “Consumer Code”).
Proceed here to purchase.

During the booking process, visitors must read and flag acceptance of the rules, which expressly specify that the tickets are neither modifiable nor refundable. The booking page Online tickets and the regulations clearly state that, “The ticket cannot be used on a date other than the one originally chosen” and that, “Once online purchases have been completed, they cannot be cancelled or modified in any way. Tickets purchased online and booking fees are non-refundable (Art. 59, letter N, of Legislative Decree 206/2005, so-called ‘Consumer Code’)”.

Under no circumstances is a ticket valid for a date other than the one selected.

A confirmation email with the tickets in pdf format will be sent automatically a few minutes after purchase. If you do not receive the tickets, you should first make sure that the transaction has gone through. Emails sent by the system are sometimes not delivered simply because of a typing error in the email address provided during booking. Lastly, we suggest you check that the emails sent by the automatic system have not gone into the spam folder of your mailbox.

You can always find your ticket by going onto the Retrieve your ticket page and filling in the required fields.

The ticket gives access to the entire museum area: this includes the nave of the Sansevero Chapel, which houses, among other works, the Veiled Christ, the Underground Chamber, where the Anatomical Machines are displayed, and the sacristy/bookshop.

Children up to 9 years of age, the disabled, and teachers accompanying school trips (one teacher per every ten pupils). The free ticket must be shown at the entrance to the Museum. Qualified tour guides are also entitled to free access upon showing their card at the Museum entrance.

No group reductions are available. Members of groups pay the rates shown on our general price list (standard, reduced for FAI members, reduced for young people 10-25 years old, free for children up to 9 years).

The Teacher’s Card and 18app vouchers cannot currently be used at the Sansevero Chapel Museum. Any updates will be announced on our website.

We remind you, however, that when accompanying school trips, one teacher per every ten children is entitled to free access. Young people from 10 to 25 years old, on the other hand, are entitled to reduced entry at a cost of € 7.00 (instead of € 10.00).

We also remind you that the Sansevero Chapel Museum is private and does not receive – nor has it ever received – any public funding and is supported exclusively by visitor entry fees.

Visitors with disabilities are entitled to a free ticket to the Sansevero Chapel Museum. Persons with an accompanying carer will be entitled to a single ticket at a cost of € 7.00, valid for two people.

The Sansevero Chapel Museum is private and does not receive – nor has it ever received – any public funding and is supported exclusively by visitor entry fees. It is therefore not possible for us to take part in this type of initiative, which mainly involves national museums

There are no free or reduced tickets for journalists. We must emphasise that the Sansevero Chapel Museum is private and does not receive – nor has it ever received – any public funding and is supported exclusively by visitor entry fees. It is therefore not possible for us to offer free or discounted entry, except those expressly provided for and announced on the Opening hours and fees page. If a journalist is planning to write and publish an article on the Sansevero Chapel, he or she may contact the Museum press office at press@museosansevero.it.

Visitors can request an invoice when purchasing tickets by contacting the staff at the ticket office directly; they will collect the data needed to issue the invoice and transmit it to the administration.

To request an invoice, you need to register and create an account when you book. Simply enter the buyer’s billing information.
If you make additional purchases, you just need to log in to your personal profile to see your order history, download tickets, and request an invoice.

During the booking process, visitors must read and flag acceptance of the rules, which expressly specify that the tickets are neither modifiable nor refundable. The booking page Online tickets and the regulations clearly state that, “The ticket cannot be used on a date other than the one originally chosen” and that, “Once online purchases have been completed, they cannot be cancelled or modified in any way. Tickets purchased online and booking fees are non-refundable (Art. 59, letter N, of Legislative Decree 206/2005, so-called ‘Consumer Code’)”.