As of 6 August 2021, in compliance with the provisions of Law Decree no. 105 of 23 July 2021, all visitors to the Museum over the age of 12 years will be required to show a valid Green Pass (COVID-19 Green Certification). The Museum staff in charge of checking the passes may also ask for proof of identity.
Exempted persons presenting a medical certificate to this effect will not be required to show a Green Pass.
Anyone who purchased or will have purchased tickets online by prior to 5 August for a visit at a later date but does not have a valid health certificate may contact the Museum by email at email@example.com to start the the refund procedure.
Online booking is strongly recommended in order to allow regulation of visitor access and in the interests of safety.
Online booking is the only means of guaranteeing entry to the Museum. It also allows you to choose the desired date and time slot. Reservations are available at 30-minute intervals from 9.00am onwards.
A residual amount of last-minute tickets will be made available every day on which the Museum is open. They can be purchased at the ticket office while stocks last.
Online booking is compulsory for groups of 10 persons or more, and last-minute tickets for groups are not available at the ticket office.
Online tickets become available one month in advance.
A maximum of 50 people may be admitted to the three areas of the Museum at any one time.
Your ticket provides access upon presentation at the entrance to the Sansevero Chapel; there is no need to go to the ticket office.
Bookings are valid up to 15 minutes after the chosen time as indicated on the ticket. Under no circumstances may tickets be used on a date different from the one selected.
Pay for your online purchases by Visa, Mastercard or American Express. Once online purchases have been completed, they cannot be cancelled or modified in any way. Tickets purchased online and booking fees are non-refundable (Art. 59, section N, of Legislative Decree 206/2005, or “Consumer Code”).
TICKETS AND ONLINE BOOKING FEES
Standard ticket: € 8.00 + € 2.00 booking fee
FAI members: € 6.00 + € 2.00 booking fee
Reduction (young people from 10 to 25 years): € 5.00 + € 2.00 booking fee
Registered disabled with helper (two tickets): € 5.00 + € 2.00 booking fee
Children up to 9 years: € 0.00 + € 1.00 booking fee
Please note! Visitors with reductions (young people aged 10 to 25 years, FAI, registered disabled with helper) and/or free tickets will be asked to show proof of eligibility at the entrance. Failure to produce suitable proof of eligibility will render the ticket null and void and you will not be able to make up the difference or obtain a refund for either ticket or booking.
Single audio guide: € 3.50 + € 1.00 booking fee
“Tandem” offer (two audio guides): € 5.00 + € 1.00 booking fee
Duration: approx. 25 minutes.
There is also a junior audio guide for children (recommended age 6-12 years).
Audio guides are available in Italian, English, Spanish, French and German.
The new guidelines for visiting the Museum are available on the page Guidelines for visitors.
We kindly remind visitors that it is forbidden to touch the works of art, take photographs, or make video recordings in the Sansevero Museum Chapel, nor is the use of mobile phones or other mobile devices permitted. No animals are allowed.