Archivi: FAQs

È previsto il rimborso per chi ha prenotato la visita per una data compresa nella fase di chiusura del Museo imposta dall’emergenza COVID-19?

In ottemperanza alle disposizioni legislative previste a causa dell’emergenza COVID-19 e delle conseguenti restrizioni, il Museo Cappella Sansevero ha provveduto all’attivazione di un sistema di rimborso con voucher per tutti coloro che avevano acquistato biglietti per la visita al Museo in una data compresa tra l’8 marzo e l’11 giugno 2020, ossia durante il periodo […]

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Is it possible to plan a visit outside Museum opening hours?

To request a private visit outside opening hours, please send an email to info@museosansevero.it. The email should specify the date, time, and number of people for whom the visit is being requested. After checking availability, the applicant will receive a copy of the regulations, including the price list. Consent is expressed by adding your signature.

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Are animals allowed inside the Museum?

Regretfully, this is not permitted. This regulation also extends to small animals and/or animals in pet carriers. Visitors who have an animal with them can take turns to visit the Museum. Visitors waiting outside while looking after the animal need not queue again at the entrance but may enter directly. The only animals allowed in […]

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How long does the visit using an audio guide take?

The audio guide lasts approximately 25 minutes. It takes the visitor along the entire museum route from the nave – which houses, among other works, the Veiled Christ – to the Underground Chamber, and then through to the sacristy/bookshop. The duration of the audio guide is wholly independent of the total duration of the visit: […]

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Does the Museum offer guided tours?

The Sansevero Chapel Museum does not provide a guided tour service directly. An audio guide service lasting about 25 minutes is available in Italian, English, French, Spanish, and German. It can be rented at a cost of € 3.50. It is also possible to choose either the adult route or the children’s route, both available […]

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Can I buy my ticket on site and visit the Museum on a different date?

For reasons related to the monitoring and management of entry, as well as for accounting purposes, tickets bought at the ticket office of the Museum cannot be used on a date other than the date of purchase. You may, however, pay for tickets in advance via bank transfer up to 72 hours before your visit. […]

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How can I request an invoice if I book tickets online?

Online ticket purchases are made through AzzurroService.net Srl, the company that operates the Museum’s booking platform. During the ticket booking procedure you can flag the item “Invoice request” on the page where the buyer’s data is entered and then insert your billing data. All invoicing requests must be sent directly to AzzurroService.net Srl at the […]

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