During the booking process, visitors must read and flag acceptance of the rules, which expressly specify that the tickets are neither modifiable nor refundable. The booking page Online tickets and the regulations clearly state that, “The ticket cannot be used on a date other than the one originally chosen” and that, “Once online purchases have been completed, they cannot be cancelled or modified in any way. Tickets purchased online and booking fees are non-refundable (Art. 59, letter N, of Legislative Decree 206/2005, so-called ‘Consumer Code’)”.
