An automatic system sends a purchase confirmation email followed by another one with the tickets in pdf a few minutes after completion of the transaction. The buyer will receive the first email, confirming the transaction, and then a second e-mail containing the tickets in pdf. If you do not receive the tickets, you should first make sure that the transaction has actually gone through. Emails sent by the automatic system are sometimes not delivered simply because of a typing error in the email address entered by the user during the booking process. Lastly, we suggest you check that the emails sent by the automatic system have not gone into the spam folder of your mailbox. If the emails sent are not found in the spam folder, or you have any other problem, contact the manager of the booking service at firstname.lastname@example.org or on +39 081.5934001 (Mon-Fri: 9:00am-1:30pm/3:00pm-7:00pm).